Terms & Conditions
Who we are:
Our company name and address is:
Registered in the UK: 08430800
We offer personalised US Army style dog tags, in a variety of colours. Our product description pages set out the full range of options.
Our quoted prices include VAT. When ordering through the Tag Builder page, the cost of your order is calculated on the fly, according to the options you select. The final cost of your tags will be clearly shown before you add them to your shopping cart.
Delivery costs are calculated according to the customer’s location and added before the order confirmation. Our web site prices may change from time to time. The price shown when you checkout is final.
Payment can be made by debit card, credit card or Paypal, and payments are handled securely by our trusted 3rd party payment provider, Sagepay. Army Dog Tags do not receive any of your credit card information: we receive confirmation from Sagepay that your payment has been successful and then we will make your order.
Your dog tags will be sent by Royal Mail by first class post to the UK and by Air Mail for overseas orders. Unless we have any questions, your order will generally be despatched within one working day.
In order to keep costs down, we are unable to offer any tracking or signed-for delivery, unless previously agreed prior to the order and payment.
We will follow up lost delivery queries if your tags have not arrived after two weeks. This is in line with the delivery guidelines from Royal Mail.
In the event of any item being unavailable we will contact you to advise you of the estimated delivery. You also have the right to cancel or to receive an equivalent substitute (e.g. different colour).
Personalised products - changes and errors:
Your shopping cart will show the text you have typed for your tags. Once you confirm the order, we cannot accept responsibility for any errors entered by customers. Mistakes can sometimes be corrected later at our discretion.
You have the right to cancel your order and receive a full refund at any point before shipment. When you have received the despatch confirmation email, you may no longer cancel the order. To cancel an order, click here to email us.
If there is an error in the embossing, please let us know. We will check against the original order and will in the event of an error made by our machine, we will send replacements at no charge. We will also issue free of charge replacements if we have sent the wrong colour of tags, chains or silencers. In the event of errors, please contact us by email or phone.
If you change your mind, non-personalised items may be returned within fourteen days of receipt, for a full refund. If the item is not faulty, you must pay the cost of returning them. For most orders, this will cost you a maximum of £1 for standard Royal Mail delivery. Please contact us by email before returning tags.