Terms & Conditions

Who we are:

Our company name and address is:
Armydogtags Ltd,
Timber barn
Church Lane
Bury
Pulborough
RH20 1PB

UNITED KINGDOM

Registered in the UK: 08430800

Our products:

We offer personalised US Army style dog tags, in a variety of colours. Our product description pages set out the full range of options.

Our prices:

Our quoted prices include VAT. When ordering through the Tag Builder page, the cost of your order is calculated on the fly, according to the options you select. The final cost of your tags will be clearly shown before you add them to your shopping cart.

Delivery costs are calculated according to the customer’s location and chosen delivery method and added before the order confirmation. Our web site prices may change from time to time. The price shown when you checkout is final.

 

Delivery:

Your dog tags will be sent by via your chosen delivery service. Unless we have any questions, your order will generally be dispatched within one working day. 

Availability:

In the event of any item being unavailable we will contact you to advise you of the estimated delivery. You also have the right to cancel or to receive an equivalent substitute (e.g. different colour).

Personalised products - changes and errors:

Your shopping cart will show the text you have chosen for your tags. Once you confirm the order, we cannot accept responsibility for any errors entered by customers. Mistakes can sometimes be corrected later at our discretion.

Cancellation:

You have the right to cancel your order and receive a full refund at any point before shipment. When you have received the despatch confirmation email, you may no longer cancel the order. To cancel an order, click here to email us.

Returns:

If there is an error in the embossing of your tags, please let us know. We will check against the original order and will in the event of an error made by us send replacements at no charge. We will also issue free of charge replacements if we have sent the wrong colour of tags, chains or silencers. In the event of errors, please contact us by email or phone.

If you change your mind, non-personalised items may be returned within fourteen days of receipt, for a full refund. If the item is not faulty, you must pay the cost of returning them. Please contact us by email before returning tags.

Privacy:

Armydogtags Ltd promise to protect your personal and credit / debit card information with the highest levels of data privacy and security.

Within the checkout area of our web site we protect the security of your information during transmission by using up to 256 bit Secure Sockets Layer (SSL) encryption, which makes sure that the information you input to our web site is secure between your computer and our web site.

Armydogtags Ltd do not store your credit / debit card details. Card payments are processed securely by Worldpay, one of the leading card payment providers.

Alternatively payment can be processed via Paypal. Armydogtags has no visibility of your Paypal account; simply whether your payment was successful or not.

Armydogtags maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information, including the use of secure data centres and network firewalls. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

 

Ordering your tags is as easy as ABC